AI Chatbots and Voice Agents
Chatbots and voice agents let you automate a significant portion of customer communication — answering common questions, working 24/7, and handing off complex cases to a person only when it's genuinely needed.
What it is and who it's for
AI chatbots are automated assistants that communicate with customers via text — on your website, Messenger, WhatsApp, or other platforms. Voice agents do the same, but over the phone.
This service fits best when:
- Customers frequently ask the same questions (opening hours, pricing, process)
- You need service outside business hours or at weekends
- You want to reduce the routine communication load on your team
- You need initial customer filtering or routing
- You want an internal assistant that answers employee questions from your company's own documents (knowledge-base chatbot)
Chatbot or voice agent?
| Chatbot | Voice agent | |
|---|---|---|
| Channel | Text — website, messaging apps | Voice — telephone |
| Best for | Customer questions, FAQ, order info | Phone calls, reservations, initial screening |
| Integration | Website, social platforms | Phone line, CRM |
When automation won't replace a person
- When a customer faces a complex problem that requires decision-making
- When empathy and relationship are critical
Handoff to a live agent is always built in — it's a standard part, not an exception.
What we build
- Scenario design — together we map the most frequent customer conversations and decide what the bot handles and what goes straight to a person.
- Configuration and knowledge base — the bot is set up on your real content: services, pricing logic, processes, FAQ.
- Integrations — website chat widget, messaging platforms, and connection to your CRM or booking system where needed.
- Testing and launch — we test the conversations with your team before customers see them.
- Support — we review real conversations after launch and refine the scenarios based on what customers actually ask.
Technologies and platforms
The platform depends on your channels and budget — a website chat widget, WhatsApp or Messenger integration, or a phone line for voice agents. We select from established tools (chatbot platforms, large language model APIs, telephony services) and present the options with their costs during discovery, so there is no lock-in to a single vendor.
Frequently asked questions
- No — and it shouldn't. The best chatbots handle the most frequent scenarios and pass complex questions to a person. That's how quality is maintained.
- This depends on the system you use. We'll discuss integration options during your project.
- We can configure it in Lithuanian, English, and other languages — depending on your customer base.
Related services:
Interested in chatbot and voice agent capabilities?
Get in touch and we'll discuss whether this solution fits your customer communication needs.